Work Experience

---

Software Project Lead
Full-time, May 2024 – November 2024
Leading IT projects with a strong focus on process optimization, technical training, and SQL database management. Responsible for project oversight, requirements engineering, and collaboration with cross-functional teams to ensure successful project outcomes.

• Key Skills: Process Optimization, Relational Databases, Technical Training, Project Oversight, Requirements Engineering, SQL, Enterprise Resource Planning (ERP), Technical Project Management, Collaboration, Computer Proficiency
• Achievements:
  • Implemented a new ticketing system to enhance IT support efficiency and improve issue tracking transparency.
  • Conducted a comprehensive analysis of current processes and identified optimization opportunities for improved performance.
  • Streamlined SQL database processes, resulting in increased efficiency and system performance.
  • Led technical training sessions for project teams, facilitating the adoption and effective use of new systems.

 IT Technician
Part-time, October 2022 – May 2024
Provided comprehensive support for IT infrastructure, managed hardware and server support, and conducted on-site technical training. Collaborated on document management systems and offered advanced troubleshooting across multiple platforms.

• Key Skills: IT Hardware Support, LAN/WAN, Server Management, SQL, Microsoft 365, Document Management Systems (DMS), SharePoint, Microsoft PowerApps, Microsoft Power BI, Service Operations, Collaboration
• Achievements:
  • Developed a PowerApps application to assist technicians on construction sites in measuring and documenting project data efficiently.
  • Created a Power BI dashboard for detailed analysis and reporting of on-site measurements, enhancing project transparency and decision-making.
  • Designed a user and asset management tool based on Microsoft solutions to streamline IT asset tracking and user account management.
  • Improved IT infrastructure support processes and led workshops on document management for internal teams.

Photovoltaic Project Manager
Full-time, August 2021 – October 2022
Led photovoltaic projects, focusing on process improvements, negotiation, and teamwork. Ensured smooth project execution through proactive monitoring and effective communication.

• Key Skills: Process Optimization, Negotiation, Team Leadership, Service Operations, Research, Communication
• Achievements: Successfully led multiple photovoltaic installations, enhancing project workflow and team coordination

Survey Technician
April 2021 – October 2021
Conducted site measurements and surveys, working closely with other departments to provide accurate technical documentation.

• Key Skills: Collaboration, Technical Documentation

 Estimator
Part-time, August 2020 – October 2021
Prepared project cost estimates and collaborated with cross-functional teams to ensure cost-effective solutions.

• Key Skills: Cost Estimation, Collaboration

 Technical Drafter
Part-time, September 2019 – October 2020
Produced technical drawings and collaborated on design specifications for various engineering projects.

• Key Skills: Technical Drawing, Collaboration

 Service Technician
Full-time, July 2016 – September 2019
Provided technical support for on-site installations, maintenance services, and system troubleshooting. Ensured client satisfaction through effective field services and solution implementation.

• Key Skills: Technical Support, Field Service, Maintenance, Service Engineering, IT Infrastructure, AutoCAD
• Achievements: Increased client satisfaction with prompt and efficient field service

  Electrician Apprentice
December 2011 – July 2016
Acquired foundational skills in electrical systems, motor technology, and PLC programming. This role built the technical expertise that served as a foundation for further studies and career development.

• Key Skills: Electrical Contracting, Motor Technology, Electrical Maintenance, Programmable Logic Controller (PLC)